Staff was really rude, the woman behind the counter was great but we were treated poorly by a staff member in the elevator and another employee at the bar inside.
The hotel was conveniently located. The room was comfortable the parking was VERY expensive even if they claim to be least expensive. Had billing problems without help, was accidentally hung up on 3 times after a significant wait time!!
My daughter and I were there for a soccer match and we had an amazing time at your hotel. EVERYTHING WAS EXCELLENT!! Especially the pool and our room attendant was amazing!! I so wish I could remember her name!?
The Hilton Austin Downtown was in a great locationâsuper convenient for exploring the city and walking to nearby restaurants and attractions. The staff were friendly and welcoming, which I really appreciated. However, the bed wasnât very comfortable, and I expected a bit more in terms of cleanliness. It wasnât terrible, just not quite up to the standard I was hoping for. Overall, an okay stay, but thereâs room for improvement.
I thoroughly enjoyed our stay, especially after a couple of rough stays at hotels the previous nights before. I would stay again in a heart beat. Plus a pet friendly with a fair rate, especially with the Hilton literally a block away charging double that.
I've stayed at this property a few times and really have enjoyed it in the past which is why I decided to spend $500 there last week instead of choosing a cheaper hotel. I have to say, I was very disappointed as I woke on Saturday morning to loud noises such as banging, hammering, loud hitting sounds coming from the room next door to me. There were also MANY door slams which initially woke up in a panic as I thought someone was in my room. This was around 8:45-10a on Saturday morning. I heard housekeeping knocking on nearby doors and saying out loud "housekeeping". Come to find out, it was a maintenance member doing work in the room next to mine early Saturday morning.
I didn't fly to Austin to go to sleep early and wake up early. I flew there with family for a wonderful night out on the town and enjoy Austin's nightlife... only to be massively disturbed by all the noise that lasted over an hour or so on Saturday morning.
I also choose this hotel because I love the gym and locker room amenities. That being said, the sauna was broken and barely had any heat pumping in the room. I asked the locker room attendant how to increase the heat and he said it's broken. Very disappointing to learn that while on the trip.
All in all, this is really unacceptable. I know this hotel is better than that and I'd love to consider staying there as long as this doesn't happen again in the future.