The hotel seemed a little run down, floor felt uneven beneath the carpets and tables had chipped paint all around them in the dining area. The pool was nice. The thing that bothered us the most is that when we walked into our room, it immediately smelled like a big dog had just been in there. The smell kept me awake all night. I also have an allergy to dogs so itâs really hard when a hotel allows pets and does not shampoo the carpets in between guests. It definitely smelled like a dog. It may have had an accident in there.
Hotel was mostly good. Was given a special needs room with easy bathroom access. Staff was friendly and breakfast was good. Room had a decent bed (although mattress was somewhat "firm"). Pillows were in need of replacement. Otherwise everything was good.
Staff were very friendly. Checkin was a breeze. What started out to be a quiet relaxing evening with my wife turned into a nightmare. At 11pm i heard water dripping, almost running, in our room. I got up to investigate and found water running down from the ceiling in multiple places in our room. I dressed and went to speak with the desk person about moving to a different room. Hotel staff investigated and found that the person(s) in the room above us had let the tub overflow flooding the room above ours and subsequently running down into our room. The hotel staff quickly moved us to another room and they were very apoplectic for the inconvenience.
On Monday I received a phone message from the manager, Lisa, who apologized again and said that she would adjust my bill giving me a gracious discount on our room rate. I was extremely impressed that Quality Inn manager had called me before I could make a call to her. Good job Quality Inn and your manager Lisa.