From the start we knew that the Ocean Key Resort was a "time sharing" resort not including all the Hotel services (i.e. turndown services, change of towels, cleaning of the room) we chose this place for that. It was our own private Condo for the week in Virginia. When we arrived the people at reception were really friedly and helped us right away to get our room and explain how the resort worked. The room was very clean and included all the facilities required like being at home! The resort even has a noce heated poo; and jacusi that we all enjoyed. There are always activities at the hotel so we were not worried if the weather would turn out to be grey & rainy. The activity center was always organizing nice activities or tournement for the kids and family and the Lady there...OMG! soooo nice, helpful and patient! I wanted to hire her as my own babysitter! You guys have a gem! All in all we were happy with our choice.
The hotel and especially my room was very clean and well maintained. It is an older building and some details make it apparent, but cute ( short round toilet, built in cabinets). The king bed provided a good sleep but the sofa bed was noisy. The kitchen had everything we needed, plus more. We had an oceanfront room and the street was very noisy but we should have expected it. Definitely worth price.
my family and I enjoyed our stay. We only experienced a slight issue with the elevator taking forever, but that was to be expected due to the high volume in summer guests. The other issue was our balcony door did not close all the way and had a crack in it, we were on the 6th floor, so didn't press the issue. Room was clean and comfortable. Front desk staff was amazing and friendly. The pizza shop below us was amazing and had great wings! Walk to beach was convenient and easy. 8/10
The pool is in the lobby of the building! Whoever markets Ocean Key's space did a good job deceiving people of the "great" pool in the picture. The lobby furniture and room furniture need to be updated. There seems to be mold in the bathroom (at least in our room). The parking garage is NOT amenable for large vehicles; there are poles in the way! The location was good to the beach and restaurants. The pool was closed during the adult swimming time due to painting and cleaning the pool- pool maintenance- could this not have been done during the overnight hours since people are there for vacation. The jets in the hot tub were not working. I didn't like having to get a change of linen (towels, sheets, etc.) for our room, but that may be a way of providing a service with limited employees.
The overall upkeep, cleanliness and maintenance is lacking. My room needed a deep cleaning. The bathroom had a rusty drop ceiling with mismatched tiles. The lock beeped constantly for no reason. The toilet seat was chipped and deteriorating. The floor was dirty. The pillows were flat. I have lots of pictures.
The room was extremely comfortable. The view from the balcony was incredible! Customers service amazing! First time visiting Virginia and definitely completed my expectations!
We stayed at this hotel for an event we came to town for. Overall, the cleanliness of Ocean Key was not my favorite. Many of the sheets / towels had stains, which should be thrown out if the stains wonât come out, and be replaced.
Our second day, our door wouldnât lock. I told the front desk, and maintenance came right up to fix it, which was great.
It was odd to have the pool and front desk area combined. Itâs really humid in that area.
The staff was fairly nice / personable, but I donât believe we would stay here again.