4/10 Correct
21 déc. 2024
Poor customer service, no heat
I entered into a freezing room, after turning up the heat and waiting an hour and a half, I had on 2 sweaters and still freezing. I notified the desk and a handiman came to look at the heater. It was not installed right leaking cold air from outside. Waiting another hour and the room was still cold. I got my goose down blanket and got under it. Room was finally warm about 4 hours later. I should have been offered a new room with good heat due to being winter and very cold outside when I first notified the desk. Then when I discussed it at checkout they were like "you should have asked for a new room". I felt like it was my fault the room was cold. The in room jet tub did not work as well. Very disappointing stay
Camela
Camela, séjour de 1 nuit
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