That unilaterally canceled our reservation and then basically said itâs your problem to find another hotel at 11 oâclock at night. Given the day are associated with the national corporation. This is dreadful customer service.
The staff that maintains the facility clean are doing a great job. Two staff member in the front office counter should have been trained, not friendly at all.
Very clean and quiet. Nice amenities- airline shuttle, coffe a tea, pool table, gym and walkable to Loudoun One commercial area. Good restaurants in the area.
Everything was good, just that we stayed with a family and there was no closet or dresser to keep clothes, just a small open rack in the corner to hang clothes. Our room was more boutique style. It was pretty but tight for family of 4. There was no drawer anywhere. Also, no microwave in the room although freezer was there. But location was amazing, and e enjoyed our time in One Loudoun