Firstly, the staff were amazing. Friendly and attentive to our needs. If we needed anything all we had to do was text them and it would arrive. This property doesnât have a lobby.
This property is not your typical hotel. That would be their sister property across the river. The rooms you see in the website is for the suite room, not the bottom floor rooms.
The bed we had was comfortable. There was no dresser in the room so my husband felt as if he was living out of a suitcase.
The room was very quiet even though we were on a busy street. What wasnât quiet was the A/C unit in 112. Maintenance came to try and fix it. He removed the filters which seemed to help, until it didnât.
I loved being close to the river and sitting in rocking chairs watching the water go byâŠuntil it rained. The balcony above didnât go all the way over ours, so rain poured in where we would have been.
All in all, we had a pleasant enough stay. We would come back but weâd make sure we got a room in the second floor.
Rooms are great but not luxury. Staff is outstanding. Parking is tight if you dont have a small car. Location not great busy road rough getting in or out. Microwave would have helped. Have to go to bar to get ice
The hotel was beautiful. It made you feel like ou where in your own private world. The guy that was there when we checked in later in the afternoon was so awesome and helpful. I definitely would stay there again!
Check in was wonderful, very polite staff, river view very peaceful and pretty, room was clean, and quiet, bed comfortable, the onlly thing didn't have in the room was a microwave. Heirloom Room Restaurant and Bar just a few feet of the Inn was amazing.
This hotel is a far cry from luxurious as their website states. The bathroom had no working fan, the vanity is in direct conflict with the entry door, the AC unit was blocked with a wood cover that restricted airflow, there were cobwebs on the balcony, no ice machines, and last but not least the parking is horrendous on a heavily traveled road. This will be an anniversary we won't soon forget.
A lovely room with a large porch overlooking the river. Rockers to relax on. A cozy fireplace to warm the room on a cool night. The heater in the bathroom was a pleasant surprise! Definitely recommend this place!
Mycket fint stÀlle med en balkong över en rinnande flod. Trevlig personal och smidig check in. Nackdel Àr att stÀdningen var lite bristande dÄ det var döda insekter runt vÀggar och spindelnÀt nÀra tak.
Amazing views out the back balcony of the roaring river. Gatlinberg is a bit chaotic and it was nice to come back to the tranquil room and listen to the river with a nightcap. Never heard another soul.
I was looking for a nice quiet room to stay for a trip to the GRSM. This place was great! As a camper, it was a nice change to have a beautiful natural scene out the back balcony and then the comfort of 4 walls and a bed without sleeping rough. What a treat! Close to the park. Gatlinburg a bit much for me but looks like it would be great for families and couples. Room was well furnished and the staff was friendly. Would recommend!
My stay was only overnight, but it couldnât have been any more perfect. From the helpful and kind innkeeper to the large shower and king size comfortable bed, the evening could have been any better. My advice, make reservations for the connecting restaurant. Dinner and drinks with a minutes walk is what Iâm now expecting from all my vacation lodging. Thank you for helping me make my partners birthday special. đ
Fantastic experience right in the heart of Gatlinburg! Very friendly staff, clean, and good service! My only complaints is that the parking is tight (expected considering the area) and our shower drain was a bit clogged.