The pool was closed, limited entry, extremely flat pillows, shower head sprayed water all over the bathroom and breakfast selection was horrible. The noise from the highway during the late-night hours was terrible.
Perfect for families with little ones! The separate room allowed for our young daughter to go to sleep while we still had access to a TV, living room, and kitchen.
Way over priced but in a good location. Hotel needs a major update and refinished on the inside. Hallways are confusing and you can just tell that the hotel is older
I was very happy with my stay. My suite was spacious, it was the size of a nice studio apartment. I loved the full size kitchen appliances. The location being right off the interstate was convenient for driving to destinations, but can be terrible for noise. I didn't have an issue because my room was facing the other direction, but my sister had to request a different room in the middle of her first night because the noise prevented her from sleeping.
This property smelled like mold everywhere. The carpet looked 30 years old and we didnât want to touch anything in the room itself. The front desk lady was nice and helpful, and felt bad she had to work there.
The room was a nice size and layout. When we arrived, the front desk did not inform us that the elevator would not respond to a request while on the 4th floor. Instead, relying on an assumption weâd see an 8 by 11 sign posted near the door. We should have been briefed before checking in or given a lower floor room. The room door required a force to open/close because the door hardware appeared damaged. The king size bed was uncomfortably hard. The room was infested with Lady Bugs. Housekeeping did not clean the room although no do not disturb signs were posted. Finally, breakfast potatoes were old, cheap or overcooked (terrible). This location did not live up to the name (which is why we booked it initially). The best thing about the location was proximity to the highway and lots of restaurants.
We stayed in a 2 bedroom suite and while it had nice amenities there were a number of problems. One was cleanliness- found some unwanted hair on pillows, bugs on carpet. The dishwasher was falling out of the inset every time I used it, the icemaker /fridge was loud and woke us up all night. The light bulbs needing changing, the bedding was a little thin and didn't fit the bed well, the couch bed was terribly uncomfortable. The indoor pool was far too stuffy but the pool was too cold- the little things.Nothing horrible but not a lot of attention to detail.
We left things in the room with 2 hours to go until check out. Went to put other things in the car and came back to maids in our room, even though we didnât check out and our things were missing. The maid said ânoâ several times when we said we said our things were missing. Our daughter in law slipped in Oscar things when she saw from her hotel room what was going on and before we got back to the room. Again, we never checked out nor was it time to check out.
The front desk staff lack basic customer service skills. I waited 15 min for someone to show up and get my family checked in. The front desk processed to try and swipe my card for âincidentalsâ without asking me or telling me the price ($75 extra for my dog), and then became very argumentative and defensive when I voiced my concern that I didn't consent to her taking my card and swiping it for me. She threw my card keys at me without directing me where my room was located. Extremely unprofessional staff, and just bizarre behavior. The room was smelly, many things broken, dirty, and in disrepair. The continental breakfast was severely lacking the basics like orange juice. This is not worth the money, you're better off at best western.
Did not like how there was 1 ice machine for entire hotel. Carpet was ripped in our room, noted at checkout so we wouldnât be charged. Bathroom was dirty with hair etc in shower.
It was comfortable, safe location and mostly clean. There was something gross in the tub that either didnât get washed down or the drain backed up and deposited stuff. Otherwise the room and bed was clean. And Iâm a picky person when it comes to âcleanâ. There were two bags of trash in the hall next to the elevator on our floor. Didnât think too much about that until they were still there the next morning. Gross!
Breakfast was really nice with a wide variety of hot and cold food. The breakfast and eating area was clean.
Stayed for one night. Clean room. Only complaint is the thermostat wouldn't go under 70°, and I prefer it cooler at night to sleep. Quiet and comfortable.
The hotel was fine except for the sofa bed. The mattress on it was so thin and lumpy it was more like a mat than a mattress. We had to sleep on the couch. I would not advertise this as a second bed.