First, I'll let you know that the place was very nice. From there it goes downhill. Every email I received mentioned every thing I would be charged for... breaking things, staining towels, things missing... all things grownups know they will be charged for. I don't think I received an email that didn't have a list of things I would be charged for. Over each toilet, there was a sign saying a plugged toilet was grounds for being charged extra... not a plunger to be found in the unit! It was difficult to relax and enjoy ourselves when being reminded constantly about extra charges. I asked about hidden charges when I was booking the unit and was told I had paid everything but that there was a charge for using the gym and spa. I thought "wow, classy place with a spa and all..." not the case... the spa turned out to be the pool that was right outside the unit door. $$$ per DAY for use of the "spa" I found out after we got there!!! There were missing tv remotes and the safe was locked and inaccessible. I sent them an email about that and never heard back from them. Like I said in the beginning, the place was beautiful, but the communications and management company left a lot to be desired!