It was one of our nicest visits. We have been coming to the Isle for decades. We missed the buffet so much. The added restaurant for breakfast was a great addition. So happy to stay put and have all we need in the areas of breakfast lunch and dinner!
This hotel was offered by our baseball team for a stay-to-play situation. We booked after the teamâs code expired. This hotel was nice compared to other stay to play locations we have experienced. Walking by the casino, you definitely smell the smoke but we stayed in the North tower and didnât smell anything. The room was clean. The public spaces also clean. I wouldnât be upset if we had to stay at this location for baseball again.
I'm a pretty low maintenance traveler, so I guess my opinion is kinda whatever. I had a great time, the only complaint I had is our first morning there, there was no cold water. I believe it was construction related, and it was only one morning, so it wasn't a big deal. Had an excellent stay, great view, will be back in the future.
Asked for 2sets of towels because we were not told we had to let them know we wanted our room cleaned up. We did not get any wash clothes with our towels we got 2 Beth mats instead!
Hotel staff was great and very friendly, breakfast at one of their restaurants was the opposite, long wait to get an order for drinks and didnt get the right drinks, good was subpar and service was terrible.
The front desk at check in, on a really really busy weekend, was so great and so helpful, they assisted me with getting my other family members in a room next to us, so helpful. Property was clean and rooms were great. I wish they would add a little coffee place, that would have made it perfect.
My wife and I were disappointed. Somehow I booked a smoking room. Staff said they would clean it so there would be no smell. Waited the hour they said it would take. No difference. Not sure if they even did it. Saturday night the bathroom sink only has hot water coming from both faucets. Sunday morning the shower drain didnât work well and stood in 2 inches of water while showering. The whole place seemed dirty.
Hotel stated they had a bar. The bar was a few seats and a wall of tvâs in the middle of the casino.
We wonât be staying there again and will not recommend.
The hotel staff were overwhelmed by a busy weekend, and I had to call multiple times to reach the front desk. Frustratingly, the wifi was not working for our room and the staff told me that no tech support people were available during the weekend. Otherwise the room was clean and had all the advertised amenities.