We booked and paid for a king room which we needed for my bad back and legs. Before we arrived around 7 pm we received a call to see if we were still coming in which we said we were in town already at an event. We got to the hotel ended up with two small beds as they sold out room to someone else when I asked if this is what happened the guy at the front desk said Iâm not allowed to comment on that. We are not happy and had a horrible sleep.
Booked in June 2024 for an April 2025 stay. Upon arrival, 230pm, room was not ready or even selected for me yet. Others were checking in, but I was unable to. Didn't know until about 4pm when I called to follow up to see if I had a room was I informed I was all set. Was concerned I'd be walked.
Once I was in the room, everything was fine. Desk chair was very squeaky when leaning back. On final morning when cleaning up and packing up, found a sock under mattress that was not mine.
Breakfast did the job. Front desk didn't have any travel toothpaste, but offered a mouthwash instead. The EV chargers in back were great.
The hotel was very clean and had nice, updated rooms. The beds and pillows were very comfortable and our room was the perfect temperature. Lots of TV channels for my kids to choose from, which they enjoyed. The pool and hot tub were nice, although the pool water was a little bit cloudy. We also enjoyed the breakfast, and it was nice that there were hot items to choose from as well. The first day the breakfast was busy, and it would have been nice to have a few more items replenished (milk, eggs), however the second day was not busy at all and there was lots of everything to choose from. Overall, we were pleased with this hotel and would return if we are visiting the Rochester area again!