The customer service was good but the room smelled horrible, bathroom wasnât clean toilet had feces in it and the tub had a dirt ring around it. I was so disturbed about the sheets on the bed with all these weird spots in them I went and bought my own because I didnât feel comfortable sleeping in the ones provided. The side door was propped open with a stick for reentry Iâm assuming. Completely unsafe. This was my first time visiting Charleston and my experience is not one I would ever brag about. I used points to book this stay. Very much a waste of those.
The bedroom was dusty, dirty, and unsanitary. I found hairs in the sheets, shower, and toilet. The kitchen was also not properly cleaned and everything was greasy. Overall, did not enjoy staying here.
The staff was friendly and helpful but the room was disgusting. The menstrual trash from the previous guest was left in the room and there were no towels.
I wasnât pleased with this property at all. It was my first time staying there & I had reasonable expectations. The shower floor was dirty, the bathroom sink wasnât draining properly, the stovetop burners had a crack, the silverware in the room was dirty (I went to ask for plastic silverware, they didnât have any). I will not be staying here again as I was highly disappointed.