Very good resort. Decent private beach during high tides. Good for snorkeling. We did see some poisonous sea snakes as well. Guess they are generally harmless unless you poke them. The crowd was good, looks like it is a favorite place amongst Koreans ï The breakfast was excellent. Donât miss to try their local Taa Ho!
We had a great time at this place. Definitely we will come back again!
I have stayed in Sheraton Mactan a lot of times and have enjoyed every stay but for this trip there are some things I would like to say and comment.
Room - before they provided rubber slippers which was very convenient since their beach is very rocky, now they only provide the typical room slippers. They should revert back to providing the rubber ones since they are more applicable. Maybe provide both for the customer to choice. Overall experience is great and comfortable though.
Food service - Pool food is until 4:30pm but you can stay at the pool until 8pm. It would be nice if they still serviced that menu until the pool closes. It would also be nice if you can order the same pool menu for in-room services.
Breakfast - breakfast is always great but it would be nice if they have an option to provide packed breakfast for people who needs to leave the resort early for an activity or for check-out.
Entertainment - it would be great if they added an arcade similar to Shangrila Mactanâs Timezone.
It was very good, only thing I could complain about was that the overhead shower was broken and didnât let out streams of water, but was still able to shower and get cleanđ
All the employees I came in contact with were all friendly, love their job and excellent in their customer service. I travel a lot and saw all kinds of customer service that hotel employees had given me, the employees at Sheraton Cebu Mactan Resort displayed one of the few excellent customer service I've experienced. Excellent job everyone! Thank you and I'll be back.