8/10
We had a wonderful experience. Check in was easy, room was comfortable and nice. Staff was exceptional in every way.
The only thing we didn't enjoy was the breakfast. All other things being equal, we'd stay someplace else next time if we were choosing between two otherwise equal options. Staff were friendly, super clean, all the service parts of it were exceptional. Not about staff or preparation. Selection of food was pretty unappetizing. Like massive cubes of pressed ham floating in that pink shimmering juice that comes in the tube. Bananas that should have gone to the local bakery for banana bread. Fake cream in plastic cups. Gravy for the biscuits that had the consistency of the chocolate pudding you might get in a hospital stay. Is there such a thing as instant gravy? Packets of sugary oatmeal that you used the tea hot water to try to bring to life. It doesn't have to be complicated. A hard boiled egg option with maybe a crock pot of regular oatmeal. Anyway, for the cost of the room...which was considerable (probably double the usual rate for busy season), I've had much much much better "free" breakfasts from comparable chains. Again, staff was lovely. Everything was prepared properly. And spotlessly cleaned and maintained. It was just ... giant ham cubes in their own pink shimmering liquid and instant gravy? Maybe I'm not their target market...
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