Ace Hotel New York

Premiere chambre tres limite Apres réclamation, notre deuxième chambre avait vue sur l'empire state building et etait plus que conforme a nos attentes Design des chambres impeccable

Hotel très sympa, hall d'entrée toujours très animé mais pas gênant si on a une chambre dès le 5ème étage. En plus j'ai reçu un upgrade dans une suite. Les chambres sont décorés avec goût.

Our room was not ready due to previous guests never having checked out nor informing the front desk. Christina, the manager on duty, was wonderful and put us in another room (somewhat of an upgrade) and was extremely pleasant to work with (then again I was not a ranting maniac either). Christina kindly comped us room service and drink tickets to the Lobby Bar/Restaurant for our inconvenience. Everything was a win win for all.

I don't think I'm the target customer for the Ace Hotel. It's hip and cool and that's great, but sleeping in a room that's themed to be like industrial army chic is not for me. I found the staff pretentious and the fact that the lobby is more bar/nightclub than welcoming oasis is just not appealing to me. My room smelled of mildew and since the bathroom had no ventilation, this was no surprise. Also, the toilet was positioned such that had sit at an angle. That's just weird and awkward.

Front desk was excellent during Check-in. Room was spacious and clean.