Yall please do not stay here! I read the reviews on hotels.com and they were good and the photos look good but itâs very deceiving. Go to other websites for reviews and TRUST THEM. The entire place smelt like natural gas & weed. Our suite smelled like paint when we got there and it looked as if someone came in and painted over dirt and who knows what else. The kitchen was super small (small oven, dishwasher and fridge) and not stocked at all. We had like 3 forks, no baking sheets, hardly anything! The cabinets are dirty and sticky so we had to wash everything. My feet were black after being there barefoot for 20 minutes. The bunk beds were broken. The back door to the patio doesnât even close all the way. We wanted to go in the hot tub but the bottom was brown and disgusting. The white curtains dirty. I could
Go on and on but thereâs just too much. I would never recommend this, or stay here again.
This place seems to have been review-bombed with positive reviews that might have been paid for or something, because youâd have to be missing part of your frontal lobe to give this a 10/10.
Iâll start with the good:
- Mary (the on-site attendant) is very responsive and friendly.
- The property is right on the beach.
- The text before check-in is detailed enough to get you there.
- Temperature control is decent.
- The rate was not over-priced and you can see why below.
The not-so-good:
- The pictures donât match the property at all. Either they were staged and/or there were filters applied.
- Half the time, there was someone smoking weed in a nearby unit and it got old real fast. It was gross.
- Both jacuzzis are out of commission, which is also misleading and thereâs signs for vending but no vending machines.
- The furniture in our unit was dirty, most notably the couch and the floor was covered in sand.
This place needs a lot of investment and a lot of work for people to not feel like theyâve been duped.
This resort looked good when booking online. The pictures were definitely taken to make it look better than it was. The lobby and room were clean. The common areas were on the dirty side and the smell was not very pleasant. Outside they had replaced boards on the boardwalk to the beach. This is always appreciated except they left the old rotten boards right next to the boardwalk and it made it dangerous. The pools and hot tub were not functional and were disgusting to look at. The two neighboring resorts has nice clean pools. There was a gathering very late into the night and it made it unbearable to stay in the room or try to sleep. The staff was very polite and responsive and eventually got the noise to stop. I come to Myrtle multiple times a year. This was by far the worst place I have stayed at. Rather than being well rested on my trip, I was more tired that when I started. There are two wicked bright lights for the exterior rear. They are positioned right above two of the top floor bedrooms, and one was in my room. The curtains have gaps and let it more light than the sun. I had to go to the store and get make shift ties to keep the curtains together to not let in the light above the room. I can say without a doubt, I will not be staying here again and I will not recommend Willow Bay to anyone traveling to Myrtle.
People are nice as can be. Anytime you need they bring to your room. We enjoyed being able to cook and vacation on a budget. Less going out to eat left more money for activities in the area. The ocean view was beautiful. We will be back.
The two ladies working there were very helpful and truly care about their customers, they went above and beyond to make sure my wife and I were happy with our stay. Weâve stayed in motels everywhere but have never stayed in a nicer more clean motel than Willow Bay. We highly recommend this place , we will definitely be staying there in the future.
Property location is great and staff are nice but the hotel is really bad. Doesnât match pictures. Booked on Expedia due to high rating and I have no idea where those ratings came from. Should have verified on google and read those reviews. Damp, musty feeling hallways, the room is in very poor condition and there was a roach crawling in the tub (literal roach motel). They should seriously consider pest control and renovations before continuing to operate.
Absolutely great location with great ocean views and super easy beach access. Staff is friendly, helpful and responsive. Location is walkable (1/2 mile or less) to restaurants and stores. The bedding could stand to be replaced/updated and adding a fan of some kind to the bedroom would be a nice improvement.
Everything was nice however there were a couple dogs that sounded like they were fighting. I would definitely stay again. Thank you for checking on us.
I always love my stay at willow bay report. It is the only resort I stay at when I am in Myrtle beach. The staff is amazing the resort is clean and beautiful. I love it so much
Property was suitable and the room was nice. Some upgrades could be done as far as electrical issues and it would be beneficial to have a small table on the balcony of each room to place items on such as cell phones, drinks, food, etc. The HOT TUB which was small, needed cleaning out. It appeared to have sand or dirt in it.
The air conditioner was broken and room was extremely hot. The staff was rude and unprofessional. No clean towels was available not the housekeeper was available. This place needs to be condemn
Frint desk was busy but helpful during Check-in time, the room we had was nice for just a lay over and chill. Me my other half and our little one enjoyed the easy access to the beach. The keyless entry worked Great. I gave it a 3 overall star because its old the knob on the bathroom tub was loose we we went to use it for the cold water and it came off. Just old i think a remodel would be good over just new flooring anyway its worth it if there is nothing else available or even just a lay over.
Very family friendly. The coutyard beside the is adorable with lots of cozy setting areas to relax and let the kids play. The walkout to the beach is right there with a private entrance. The rooms are cozy and the staff is unbelievable!! Would recommend to friends and family !! They take great care of you. You feel like family.