The lobby staff was very friendly and attentive. The room was very clean and nice. The location was very convenient to town and shopping. The only down side was the lack of an ice machine on property. If you want ice you have to remember to go buy some from the neighboring gas station before they close. Otherwise, I enjoyed my stay.
Room was nasty and smelled horrible. Had to leave after 1 night, and motel refused to refund the other 4 nights that had been prepaid. So, horribly expensive smelly 1 night stay. Will never book and prepay again.
Customer service was good. Friendly and customer oriented. Room looked ok. Slightly clean looking. Just a few obervation. Bed and TV were good. Few bugs and worn furniture. Didnt you a clean feeling.
I will admit that this is completely my fault. I booked this hotel as a last minute decision without properly researching it. It did have decent stars on hotels.com but I should have dug deeper.
I booked for two nights but upon my arrival I quickly realized this may have been a mistake. I tried to stay positive. Once in the lobby as I began to check in, a lady came through the door to report that her room she had just checked into had BED BUGS! She was traveling from Texas and was stopping for the night. They refused to give her a refund and inform see her that they would just swap her to another room. Iâm not sure how that was possible because they were sold out. Anyway⊠this freaked me out but I had no choice but to complete the check in process at this point because it was clear they werenât going to refund anyone.
I was very disappointed in our stay at this hotel. The room had mold all over. The bedding was dirty. We did not get enough towels, asked for more and staff said they had no more. Bathroom was very humid and smelled so moldy and staff was very dismissive. There was also roaches!
Older property that has been remodeled. This property is mostly an extended stay, so most people there are residents. The outside property is very well kept and the office staff is very friendly and helpful. The interiors are just ok. The beds and bathroom were clean, but it is a high use property, so the rooms need to be deeply cleaned in areas Ike the tile, bathroom doors, etc. I donât know if I would stay again because I felt overall the interior needed a deep clean. That said, it was quiet and very close to the Gulf Shores National Seashore visitor center, so itâs a convenient location.
The rooms are nasty, mold in them and dirty walls. we booked a king and got a full. The pictures are nothing like the property. I felt unsafe like i was going to be robbed
Easy check in, room was clean just can tell it's an older hotel. Sits behind a gas station and car wash so not the easiest to find. The shower was OMG wonderful ( although it could take paint off a car) Stayed 3 days and they never changed out the towels, had to ask for fresh ones. Was fairly quiet which was nice