Room was not available until 11pm
Tried to check in at 7:30pm with my kids
said it would be ready shortly
Rooms should not be allowed to book ahead if they are not available
Requesting refund
Overall, the hotel was fine. In the morning, however, due to a staffing issue, there wasnât your typical breakfast. So, we had to make do with what was available.
Everything was lovely! The breakfast was quick and delicious. Even with the high turnover of Friday night, the staff was on point when we came at 4p on Saturday and had our room flipped by 4:30. I appreciate that, as my daughter was chomping at the bit to see it.
Friendly staff!
The beds were comfortable, rooms spotless. The breakfast assortment was amazing, the food taste good, lady serving and preparing was very customer oriented. The house keeping staff do an outstanding job. The seating in the dining room needs updating. The upholstery is worn.