We stayed at the Sunchase hotel, there was no complimentary shampoo in the room we booked for 5 people and they only provide 3 towels per room, it was hard to get extra toilet paper as well
That was an amazing stay , we get a big room, very clean, beautiful view, everybody very friendly, nice environment, close to everything, good restaurants closest, thar was a nice experience because were our first time in the South Padre Island .
It was a very busy weekend for the island, we couldnât check into room earlier which is understandable considering the holiday. We spent the day on the beach at an access close by hotel,However it still wasnât ready by 5pm when we got back there. We did have to wait a good 15-20 mins. Room was very spacious so it fit our family of 6 very comfortable. Only bad thing I can say about this stay was while relaxing by the pool we started to hearing glass hit the floor and wasnât sure where it was coming from. It happened twice before we realized it fell on our table and even cut some lady who was walking by outside. We did make a complaint, and they did offer us to check out till 12:30 pm the next day. That was very much appreciated, and we are glad glass didnât fall into our drinks or hurt us.
Horrible Customer Service. Front desk was completely rude. The room was dirty. After talking to frint desk they said nothing could be done about it. Do not recommend.
El hotel era un mall anteriormente hace mucho tiempo, esta hechizo pareciera con tablaroca .. las alfombras dan asco muy deterioradas y se aprecian como sucias, no funcionaban las lamparas de la habitacion, fue un error pensamos era el sunchase 4 y no tiene acceso a la playa. La verdad no volveriamos a quedarnos ahi jamas.