The staff were kind enough to let us check in an hour early and they were courteous. But waited at the lobby coz nobody's at the front desk. Check in was good, but a little slow. The room could use more cleaning. I like the area coz its 20 mins from Stockyards, 20 mins away from DFW, and close to the mall. Easy acess from the hiway and the surrounding area is good.
We had an excellent 2 night stay at this hotel. The pool and hot tub were both functioning properly, which was great for our grandson. We also enjoyed breakfast at the hotel. Our room was clean and comfortable. It was in close proximity to everything we wanted to do our little vacation. Staff was accommodating and very polite. We will definitely be back.
The AC did not work in the room. When we checked in, we turned it on and it was blowing cold air, but the room was in the low 90âs when we opened the door. We immediately turned on the AC, and it was blowing cold air, but even several hours later it was still uncomfortably hot.
We were not staying the night, so we did not make a big deal out of it, however if we were sleeping there we would have requested another room.
Though I suspect that other unoccupied rooms would have their AC turned off so the hotel can save on electrical costs, resulting in the same issue.
They also had one of the smoke alarms covered in plastic like they were getting ready to paint the room.
The rooms in the suite were large and comfortable. The bed and couch were comfortable. Nice view from the windows. We discovered a flat tire the next morning (picked up a nail on our drive). The desk clerk, Vick, was SO Helpful!! He connected us with a nearby tire shop and even helped my husband with the spare tire. We cannot thank him enough!! The room was mostly clean, but a few smears on the dresser and walls caught my attention. However, because of the room size and staff helpfulness, I would highly recommend this hotel.
It was the anniversary of my momâs passing and I came into town to be with my dad. I arrived earlier than check in normally is and was exhausted. I went in and asked if I could check in early with a small fee. They allowed me to get my room and I was able to get some rest. Very helpful very kind very comfortable very safe.
An enjoyable stay. Front desk staff were very friendly and helpful. Room was spacious and bed was comfortable. The breakfast area was clean and the food options were very good (eggs, sausage, cereal, waffles, juice, coffee. The pool and jacuzzi were nice, clean and good temperatures.