Beautiful property and absolutely my favorite hotel in the city. Wonderful location right off of 5th Ave. Amazing service, pleasant staff, and very helpful and patient concierge. Love staying at this property its always a perfect trip to the city.
We have stayed at the st Regis two times prior to this recent stay. Our flight was cancelled to Toronto and the hotel we were staying at couldnât accommodate us as our room was not available. Anyway, we decided to book the St Regis as we have enjoyed staying there in the past.
This time however, the room was not to our standards at all. The shower flooded. Our rooms decor was really worn and dated. Their breakfast was lack luster.
The bellmen and doormen were great. The front desk upon check in was not very welcoming. We wouldnât be staying here again Iâm afraid. For the price you pay vs the service you receive doesnât balance out. The St Regis should be downgraded to a 4 star property rather than a 5.
Check in staff was not friendly or accommodating. Requested down alternative pillows at check in and had to call at 11 pm that same night because they still had not been delivered. Room staff very kind. Doormen never at front door to assist during stay in getting car service . Concierge Pete was great. Destination fee add ons not really usable at $50 per day. Because booked through Hotels.com you donât receive points for status. Not worth $1100 per night, not even close.