Courtyard by Marriott Istanbul West

Hôtel propre et confortable

what the hell was that smell ?? i thought it was a five star hotel , first receptionnist guy is not at all professional , impolite , as i demanded details of my reservation ,started to talk in turkish with the guys next to him expressing his bore ( i understand turkish language ) , then in the corrider , the carpet was very ditry with smell of sheep !! that was the worst airport five star hotel i saw in my life

I am not one to complain, in fact I try to always appreciate the positive in places but this one was not good. First the shuttle only works very limited hours so is useless if you have a flight basically anytime other then rush hour. Second, not anywhere near new airport (not their fault but not 2.4 KM or anything like it. Stains all over the rug, no working pool, no bar or restaurant until around 6. Two cups, two towels for a room for three. No working icemachines on any floor of hotel. Fingerprints on the ceiling, beaten up dressers. Not to standard of M hotels that's for sure. Late wake up call (didn't matter, couldn't trust hotel at this point). Drywall coming off ceiling in bathroom, no working exhaust fan in bathroom. Kinda went on and on. Sad because the staff seems to try. Lots of better choices.

Short staffed, our room was not prepared for 2 guests. Good location for the new international airport but far from the domestic one.

I booked two beds specifically online and I got one king bed instead. It was late and my dad and I were tired so we didn't go back to straighten thing out. My question is was the hotel able to see what I booked? Or, because we have same last name, they assumed we were couple and changed to one king bed?