This hotel is fantastic! Very friendly and helpful front desk, comfortable bed and clean room. There was a slight smell of cigarette smoke in the room which I notified the front desk about. Wasnt enough to bother me but wanted to make sure it wasnt from me. Great breakfast! Would stay here again!
Such a sweet staff! Breakfast was delicious and areas was clean, welcoming, and pleasant. Stores are not far from hotel its in the middle of everything. Wifi was great-- really nice visit.
The surrounding area is a little sketchy. When we arrived they didn't have our Expedia reservation, and they only thought that we were staying for one night. We stayed for 3 nights and our room was never cleaned. Every morning we were told by managment that it would be cleaned. We would take the "Do Not Disturb" sign down and leave around 10a and return at 10p to an unclean room. Other than that the hotel was clean and had friendly staff.
My stay at this hotel was awesome. The staff that i encountered were very courteous and professional. Any question or needs that my family and i had they were ready and able to assist. I also would like to give a shout out to Tammy and Cherae they were really friendly and i enjoyed talking with them. They really showed that extra effort and i really appreciated them. I will definitely be returning and recommending this hotel for lodging.
Hotel was nice. Clean and well kept. Staff had difficulty with hotels.com payment and Marriott 800 number was no help resolving. Very sweet manager fixed it later in the day.
The one reason we booked this hotel was because of the indoor pool for my kids. But upon arrival we were told that it was closed. So we wasted 2 nights for.nothing.
Tee quality of the room was not up to the standard i am accustomed with the Marriott brand.
The refrigerator was unplugged - when plugged in there was a puddle. Staff came immediately & said it was probsbly because it was unplugged.
The shower curtain did not fit the width of the tub. Consequently, when taking a shower vold air cane in from the front & back.
The sheet on one of the beds was too small revealing a less than clean mattress.
The staff was great but the quality of the room wasnt. My sister & i left & checked in at the Hilton across the way for the sane price.
We will not return to the Fairfield next year or any time visiting our mother in Augusta.