Very disappointed when we came down for breakfast at 6:20am and was told by the front desk it wasnât open. He went on to say the person in charge of preparing breakfast woke up late and would not be in for a little while.
The customer service rep, on arrival was welcoming. My concerns were with the facilities. The first floor door for the stairs was not connected to the hinges.This is supposed to be a secure fire door but it would not close.
Horrible customer service from the front desk . Someone used my room to take a shower and left woman long hair in the tub and floor was disgusting. Took pictures to show them to the front desk lady and she was screaming at me very confrontational and rude . No class and no customer service ethics. I tried to contact you but thereâs not a number to call only app and also horrible way to try talk you anyone to get help so I had to call La Quinta customer support with a real attention by a human not just apps to made a complain .
Great stay - only issue need better comforters. Beds were made but i was unable to pull the bedding up for comfort. Bedding was thin. Other than that issue - get remotes for TV that work. I hate having to use two remotes for the TV. Good stay- staff was friendly .
We decided on the king suite since we had two of our kids with us, one younger who slept with us, and the other, 12. We figured the suite would give us privacy and give our 12 yr old, an experience. However- we waited 50 minutes to check in, they were still cleaning our room when we got there. The kitchen counter/sink area was not wiped down, there was still stickiness from the previous people who were there. The bathroom was mopped but not swept as we could see the dirt and dust around the edges of the room. The sofa was horrible. You could barely sit in it, it was sinking, and then the pull out bed was so horrible, we didnât even let our son sleep in it for safety concerns. The edges were torn, the wires poking out. The mattress was so thin! It was so late by the time we realized it so we didnât leave but instead just stacked our pillows on top of the sofa cushions and he slept awkwardly all night. I will not be staying here again.
We will be requesting a full refund. Got to our hotel and walked in the room to watch a roach crawl across the bed. The tile floor was sticky, there were smudged/stains on the chairs and night stand, and there was an overall icky feeling. When we requested another room, there was not one available. The front desk worker said we would have to contact whoever we booked through and hopefully get help that way.
My room was ok. The bed was ok. Unfortunately two roles of toilet paper and both were empty. My wife went to the front desk to get more. The hallways appeared dirty like they hadn't been vacuumed in weeks. Breakfast was not good. Thankfully they did keep the coffee filled.
The Pros:
The check-in process was very smooth, quick, and easy. The front desk clerk was attentive and managed multiple guests at once with ease and professionalism.
The available Dove soap in the bathroom in lieu of the typical generic ineffective hotel brands was a nice offering.
The free breakfast was comparable to most offered at a hotel, they had hot options as well as quick grab-and-go options. Definitely a nice option if you stay with family / kids.
The hotel is in a very convenient location with quick interstate access, as well as close to shopping and restaurants.
It's also a safe, secure area.
Cons:
The room wasn't as clean as expected. There was bobby pins left on the bathroom counter from a previous guests, makeup on one of the pillows on the bed, and the floors definitely could use some cleaning.
The walls are paper thin and it was very loud at night, not much sleep was had.
Overall it was okay for the price point. There are better comparable hotels, just next door in fact.