W New York - Downtown

The hotel is beautiful. However, our room had such a strong chemical smell when we arrived that we left the window open while we ventured out. Upon our return, it was still there but not as overwhelming. We both woke up with headaches.

Tracey was very helpful during the checkout. I really appreciate her being flexible with me to checkout 15 mins late.

Great stay! Check in/check out process very quick and easy. Clean room. Very friendly room cleaning staff. Great location and fair price. Highly recommend

The hotel staff is fantastic. As far as the amenities, it was not quite at par with W. I have stayed at Westin’s nicer than this. It was a nice comfortable stay given the price we paid.

First off let me say that I’m a very experienced traveler. And I’ll have to rate this as possibly the worse experience I’ve ever had at a hotel. I had my money stole from my vehicle while it was valeted. From start to finish it was bad. It started with a very rude young lady during check in. And the rude and dismissive behavior by many of the staff members continued through out the entire stay. Management needs to look into making some major changes with the staff at this location. It doesn’t fit the standards of other W Hotels.I understand that I wasn’t going to receive Four Seasons service at this hotel. But I at least expected for them to at least represent the W brand with some pride and Dignity while exhibiting some sort of customer service. As a hotels.com gold member I’ve stayed in many hotels across the world and most live up it’s hotels.com rating , but this location isn’t anywhere near 4 or 4.5 star hotel.