Hotel was overbooked so I didn't have a room even though I booked it in advance and had payed for it.
They ended up finding a repaired room for me. It was not clean and my room wasn't cleaned between nights.
Wonderful stay I would definitely book here again as my husband is a traveling superintendent and we mainly move from place to place. This is like home away from home with having a kitchen to cook.
Great room for when we do our events up at Montage Mountain, they just need to take out the pullout couches and put a full-size bed in there for the additional guest. My worker had to sleep on a pullout couch and the mattress was worn out and not comfortable.
Maids left my refrigerator open and all my food spoiled. Tried repeatedly to contact management to no avail. Will NEVER stay at this chain of hotels EVER again.
The staff was very friendly and helpful here! They mailed us our debit card when we lost it in the lobby after checking out!
Our room was spacious, updated, and clean. The breakfast had several options. The pool was closed at one point during our stay which was disappointing.
Our room was great! Staff were great! Pool and hot tub were great! Love the ambiance... just need to clean up around the property... lots of trash outside the dumpster area and around the whole property line... also a trailer with construction equipment just sitting in the middle of the parking lot (made things look sketchy)...
We stayed in Scranton for a family gathering. The hotel was close to main roads and the party venue. The hotel was dog friendly which was important to us.