We were given different rooms to what we were booked. it did not have the sofabed and the room was far smaller than the picture. Eventually we were moved to another room. The reception staff on the first night were quite rude and not very helpful but the manager sorted it out
The was very nice and relaxing. The staff was very nic and friendly. The only exception was th receptionist was very rude and had an attitude of why ar you bothering me. Not very friendly to guest. She wanted to atch hr phone than do her job.
We stayed here twice and each room was comfortable, modern and clean. Although one was much smaller than the other. You can walk to town from here but it's a big hill to get back up to the hotel. I'd recommend the Hilltop Villas. They're right next to the Castle Villas but offer a better view.
Our room was clean and updated, property grounds well taken care off, pool area and bar clean and maintained. Great location, though not very walkable as itâs up on a really steep hill, so rental car or a cab is recommended. Also, there are lots of stairs, so
It could be challenging for senior or disabled citizens, the only complaint we have about the hotel is how unfriendly the staff was, especially at the front desk and the person at the entrance of the hotel (? Bell man?). There was never âgood morningâ or any greeting or acknowledgement for that matter, not even âyou are welcomeâ from the staff members. We definitely felt like we were a nuisance to
Them. The pool bar and restaurant staff were delightful though.
Lady at front desk and the bellman had no customer service skills. Always seemed annoyed with guests as they were checking in or simply asking questions. No smile and not friendly at all.
I was surprised that they do not provide housekeeping. Going to the beach daily, it would be nice to get clean sheets. Be aware that taxis are incredibly expensive; although the city is only a short walk, it requires a very steep walk back to the hotel.