Disappointing experience and a misleading listing.
Before leaving Winnipeg, I contacted the property because I was travelling with my wife and 3 children, but received no response for almost two weeks. After driving approximately 15 hours from Winnipeg to Calgary, we arrived and discovered that the accommodation was a basement unit, which was not clearly disclosed in the listing. I felt misled.
I called & txt the provided number several times with no answer. Eventually, someone responded and told me not to call and to send messages instead. When I explained the situation, I was basically told that this was the available unit and that I could cancel and find somewhere else. After a 15-hour drive with 3 children, packing everything again and finding another place was not a realistic option, so we had to stay.
The basement was also extremely noisy.
The old flooring/wood made every movement, footsteps, conversations and laughter from upstairs clearly audible. It often felt like the people upstairs were in the same unit.
Cleanliness was another issue: dog/cat hair on the couch, ants inside the unit, items left under the TV, and a visibly dirty children’s swing in the common area.
Contactless check-in is fine when everything works, but there was essentially no accessible customer service when we needed help.
The property has potential, but the listing should clearly disclose that it is a basement unit, and the cleanliness, noise insulation and communication need improvement,