The room was in poor condition, old chipped furniture. The night table lamp I was afraid to turn on & didn't because the bulb holder was hanging by the electrical wires. The sink drain plub would not open. The bathtub had dirt rings & had no shower curtain. And worst no phone to the front desk, someone started banging on the door @ 12:23 am, said to open the door he needed to talk to me. And I didn't see a phone & had to look it up but he left when I said I was calling the cops. Worst place I have ever stsyed. Checked at 8pm could not sleep so checked out at 3:40 am. Do not stay there!
Shah was super friendly and accommodating, especially being Iâm a single woman. He put me close to the office so I would feel safe brought me to my room. Had me look it over to make sure it was OK. I definitely would recommend this place to anyone, especially if youâre staying longer than a night or two it even has a stove refrigerator. Itâs great and the bed was super comfy.
Arrived late, night window checkin. Was told room was upstairs, it wasnât. Room was dirty, bathroom door ill fitting very hard to open, room was damp, bedding felt wet due to dampness.
For starters when I walked into the lobby it smelled like marijuana. Then when I got in my room the ac unit was making a weird noise which kept me from sleeping well. Will not stay at Brentwood again.
When we pulled up there was a homeless lady with a shopping cart sitting on the bench and lots of guys hanging outside smoking weed. Definitely did not come across as family hotel. The surrounding felt shady. My two rooms were separated from opposite ends of hotel with one towel and half roll of toilet paper. Girl at front seat busy hanging outside with the guys. Definitely would never stay or recommend the hotel. Felt very unsafe and unclean
The property was not the same name as the one listed in the Hotels.com site. The sign on the property says Baymont Inn. The hotel is very old, needs repainted inside every room, and the rooms are filthy. Do not stay at this property unless it's a life or death situation.
Checked in around 8pm. In less than 1 hour had to check out. NO FIRE ALARM, physically removed from the wall with wires sticking out I have photos (obvious fire code violation). Dresser missing an entire drawer. Human hair in the sheets. The door looked like it had been viciously attacked. Please note, we were there less than 45 minutes total. Upon calling to ask for a refund we were told thatâs not possible because they have a 15 or 30 minute rule where if you check in for 30 minutes you can no longer receive a refund. Seriously? Sounds invented. The â15-30 minutesâ were spent inspecting for bed bugs and assessing the severity of the situation. I HAVE PHOTOS AND VIDEOS FOR THE RECORD. I will never forget this horrific experience. And Expedia not only allowed this to happen, but enabled the horror by sticking to no resolution or refunding of the booking. This hotel should be shut down, Expedia should be ashamed. I tried to rectify the situation through the proper channels and it went nowhere. Never trust Expedia.