Bare bones motel with paper thin towels and a poor excuse for a breakfast. No closet in the room and electric outlets were limited and inconveniently placed. I had repeated problems opening the room door due to a mechanical issue and staff was not very helpful.
Lobby sign: âAfter the guest is checked in the room the guest will not be refunded/not be given any kind of compensation for any reason whatsoever.â
Checked in very late to a room that was dirty with a vomiting child and a baby who licks and touches everything. See pics attached - wiped filth from kitchen counter on baby wipes. Decided to stay 1 night because felt bad that we woke up desk attendant to check us in and who wants to have an argument at 3:45 am. Also trying to be decent thinking itâs too late for them to rent to someone else.
Next morning came down to lobby very calm and said this isnât going to work itâs dirty and old and the neighborhood isnât safe I donât want to stay the last two nights with sick kids probably going to get more sick. The guy Mr. Patel I think his name is was very irritable, talking over me, getting angry. Multiple times while still staying calm myself I asked him to calm down. It seemed even his wife was telling him from behind and he rudely told her to be quiet. He blamed me for not telling him at 4 am when I told him the reason why - if I could barely get a word in with him talking over me in a raised voice. Could also barely barely fit a minivan into the last open spot. Crazy tight parking all around.
Even knowing this jerk manager would not refund us we left for safety and salvaging the trip. Prefer stay as far away from this jerk as possible. Third party did his job for him and have partial refund. Save your money stay away.
The property is accessible to Lackland AFB, restaurants, and shops. The stay was peaceful, and they cleaned every day. The only thing I should point out is that the bathroom needs some maintenance.
Did not stay checked into room. Should have known by sign that said once you check in no refund. They know people wonât stay. The sheets were dirty hair on bed. Just didnât feel safe so we didnât even stay went to different hotel. When went to turn in keys no one even came out to see so I just put the thru the window
The room fit our needs for a quick visit for a Lackland AFB graduation. The room appeared clean, beds were fine, kitchen was well stocked (cookware, dishes, silverware, dishwashing liquid, etc). Everything was going well until the last night of our visit. We started getting attacked by fleas in our bathroom (didn't find them anywhere other than the bathroom). We caught a large quite a few by making a trap out of dishwashing liquid and water. The next morning, I took several fleas imprisoned in a zip lock bag to the check-in office before checking out. The owner/manager said that they would have their pest control company come out and treat the room. Hopefully that took care of the problem. Still not sure how fleas got into the room. There are no pets allowed at the facility, nor did we see any while there. Unfortunately, we had to spend time treating our luggage and washing/drying all of our clothing to make sure we didn't bring any fleas or their eggs into our home after the trip.