Allegro Playacar - All Inclusive

Hôtel exceptionnel ! Prestation de qualité. Personnel à l’ecoute. Cadre idyllique avec la plage au pied de l’hotel.

Séjour de 3 nuits, Début du séjour le 9 janv. 2019

Avis voyageur Expedia vérifié

Un hôtel vraiment sympa, à échelle humaine, de très jolis jardins ainsi qu’une plage très belle et très longue, à cinq minutes de la chambre. Le personnel est accueillant et très souriant. Nous y avons passé un excellent séjour!

Séjour de 10 nuits, Début du séjour le 26 mai 2018

Avis voyageur Expedia vérifié

la propreté des lieux pour moi dû jamais vu. J'aurais aimé avoir le service WIFI gratuit ainsi que les appels locaux. très grande plage, mais peu d'ombre

Raymond, Séjour de 10 nuits, Début du séjour le 31 janv. 2019

Avis voyageur Expedia vérifié

Bel hôtel...mais WIFI NON INCLUS...

Un super bel hôtel, très bien entretenu, beaux jardins, belle plage, piscines etc. Pas de bar dans la piscine ca serait l'fun. Bon service, bonne nourriture mais température du buffet à améliorer tout est froid (même resto à la carte). Sur hotels.com dans description chambre ca dit wifi mais une fois rendus sur place il aurait fallu PAYER....en 2019 wifi non inclus....très très décevant. Lits durs...de la mousse mémoire serait meilleur...personnel très gentil. Aller réserver pour les restos le matin à 8h...on pourrait s'en passer on ne peut pas réserver pour le soir même...et se lever chaque matin...on pourrait pouvoir réserver d'avance....

Isabelle, Séjour romantique de 2 nuits, Début du séjour le 20 janv. 2019

Avis voyageur Hotels.com vérifié

Personnel courtois, lieux propres, belle plage. Nourriture bonne et variée. Localisation, à 25 minutes de marche du centre-ville. Seul bémol: wi-fi non fourni12$/jour.

Séjour de 7 nuits, Début du séjour le 4 janv. 2019

Avis voyageur Expedia vérifié

Never Again

Food was garbage, drionks were well drinks, only enjoyed the pool. I would stay away....

Séjour entre amis de 4 nuits, Début du séjour le 18 févr. 2021

Avis voyageur Hotels.com vérifié

The resort was just reopening after a 10 month closing due to COVID. We arrived day 4. There were some kinks but the staff worked hard to fix any problems. Food was amazing. Specialty restaurants were not fully functional yet but the buffet didn’t disappoint. They also did a great job of keeping us ‘safe’ (COVID related).

Karli, Séjour entre amis de 5 nuits, Début du séjour le 28 déc. 2020

Avis voyageur Expedia vérifié

The hotel staff and the beach were fantastic. I thought the food was pretty good. But, the front desk staff was not very helpful. Our first room was near the night time entertainment area and it was so loud we could not sleep at all. It sounded like a concert in our room. We also had hardly any water pressure and a refrigerator that did not work. The front desk said they could not move us until the next day. Our new room air conditioning went out and we notified the front desk and they did not fix it so we had no air conditioning for 3 days until we left the hotel. Also we had to extend our stay 1 day due to a flight change. The front desk staff told us to do it online through Barcelo, their hotel group so we did. So on the last night we were sleeping and at 1:30 in the morning there was knocking at what seemed to be our door and than someone entered our room in the middle of the night. It was the front desk staff. They leave and the knocking continues so I open the door and they proceed to tell me I need to get dressed and come to the front desk to confirm my credit card for the additional night. They could have called, but none of the phones worked in the hotel and why could they not let us know earlier in the stay. I was furious! Here we are trying to sleep in our hot room with no air conditioning so we can get up early for our flight and someone barges into our room with no announcement. Unacceptable, this has never happened to me before, I would not recommend.

Patrick, Séjour romantique de 5 nuits, Début du séjour le 28 déc. 2020

Avis voyageur Orbitz vérifié

Great beach , poor upkeep of facilities. Pool bathroom needs total renovation, steps to beach need painting, puts guests at risk for splinters,

Maria, Séjour romantique de 6 nuits, Début du séjour le 5 mars 2020

Avis voyageur Expedia vérifié

Allegro Playacar is set up like a village of low rise thatched roofed two floor units. Our upper suite was updated and clean and the bed and linens were very comfortable. Each suite has a nice sized balcony/porch and we were able to see a bit of the ocean. The walkability is very good and they provide barrier free access on the grounds. The surroundings are very picturesque. We were impressed that they had special wheelchairs for beach access. And we saw those chairs being put to good use. The beach is lovely and goes on forever and there are different water sports offered. We are shade lovers, and although there are palm trees that provide some shade on the beach, we would have liked to have more sun shelter options. The two very lovely pools had canvas, lattice shelters, however, they did not block all of the sun. We would have preferred that the canvas pieces were closer together to provide complete shade. The staff were very efficient and they provided beach and pool activities. The evening entertainment was good. There was a good variety of food as well as whatever drinks you preferred. There were drinking water dispensers as well. We had one issue with a clogged toilet and it was fixed in no time! Check in was efficient and we were welcomed and given a tour by Israel who made us feel right at home. We are looking at returning next year for a longer stay instead of renting an Airbnb in Cancun. Cheers!

Matthew, Séjour romantique de 2 nuits, Début du séjour le 20 févr. 2020

Avis voyageur Expedia vérifié