11 Howard

Hôtel très bien situé, quartier calme, personnel de qualité, très à l'écoute et serviable. Petit bémol, mauvaise insonorisation entre les chambres.

Le staff est super accueillant et aux petits soins. Le déco des chambres est vraiment top et moderne.

Was offered a discount as a hotels.com gold member, this for beverages in their bar. They have no bar, but rather a lounge with concierges. Made my presence known and told someone would serve me. No service for nearly half an hour. I now understand their generous coupon. I left into the rain to get a six pack of beer. Returned to room. Tried to call room service but phone did not work. Had to go downstairs to ask for a bucket of ice. Marks on walls, and a broken hairdryer. After struggling with the thermostat to cool the overheated room, an attempt to open a window made me realize they had literally screwed the window shut. With screws. Seems like quite a hazard in an emergency. Very disappointing hotel to stay at. I am unsure why they have as good of a rating as they do and why hotels.com suggested this hotel to me in the first place.

This was our second stay at 11 Howard. The hotel is really nice, but there were some issues that made it a semi-unpleasant stay. The bed broke when I sat on the corner. It was an easy fix but a nuisance. The pillows were extremely flat and uncomfortable. And although we were 4 floors above the hotel's bar/club, the pounding bass from the nightlife hotspot was quite loud making it hard to sleep. This was at 1am in the morning on the weekends.

Wonderful stay. Excellent staff