6/10 Bien
28 oct. 2024
No towels and hairs on the pillowcases
My wife and aunt noticed the pillows had a significant amount of hair on the pillows on both beds. Which made us believe they didn’t change the bedding. Nonetheless, we opted for clean pillowcases because it was late. The following day I asked could they change the linen. The housekeeper said our room wasn’t due until Sunday. I explained we were leaving Sunday and that the bedding didn’t appear to be clean. She said ok and told me the room would be cleaned. We went out for the day and came back and to our surprise the room hadn’t been touched. The other issue was they did not have clean towels available. I seen a woman with a linen cart as I was heading upstairs. I asked for towel and she told me they were being washed. She took my room number and told me she would bring some in 20 minutes after 45 minutes my wife decided to go down to get them. They told us they could only give us two because they were limited. That was Saturday morning. Sunday morning we were told the same thing and could only have two of the big dry towels. The elevator could stand to be mopped. This wasn't a clean establishment.
Kenneth
Kenneth, séjour en famille de 2 nuits
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