6/10 Bien
27 juil. 2023
Very disappointing
We chose this hotel instead of another cheaper one we had first booked because we wanted to treat ourselves with the extras they were offering - re swimming pool, bar, car park. Once there, we found out that there is no swimming pool - apparently they have informed hotel.com of the changes many times but it still comes up on the website. The kids were extremely disappointed. Bar is from Tuesday to Saturday (unlucky-we were there on a Monday!), car park was $15 for 14 hours even though there is a big mall opposite so you could park there. We asked for a room for 4 people. 2 adults, 2 kids. There was a sofa bed for the kids which was fine, but we had to make the bed ourselves with the sheets provided in the cupboard had to call reception to find out!!! Never ever been asked to make the bed for my kids in a hotel (and I’ve been to many with them) so I wasn’t expecting to have to do it in a supposedly 3-star hotel! Last thing, there is a small kitchen in the room. With one spoon and 8 knives. No forks though!… The breakfast buffet was more than basic. The grass on the side terrace had not been cut in weeks - it was so high.
So altogether a really disappointing experience. I wish we had stuck to our basic choice cos at least we would have had what we would have paid for!
MArianne
MArianne, séjour en famille de 1 nuit
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