We stayed at the property for 9 days. The room was clean when we arrived, but in order to receive maid service, we had to sign a clipboard with our room number on it (we found this out after 2 days of no service). When we did get service, we (my wife and I) were given two wash cloths, one hand towel and one bath towel. We went down and requested and received the additional, missing towels -only to find (once back in the room) that a bath towel was dirty. The delay in maid service meant we had to empty our own, overflowing trash cans in our room. The toilet roll holder was mounted such that the bar would not stay in, so the roll kept falling on the floor-resulting in the roll being kept on top of the tank. The hallways, lobby and breakfast area were not heated, so we had to wear our coats while eating breakfast. Day 1 the breakfast was fully stocked, but each succeeding day something ran out; first it was yogurt, then orange juice, then plastic cups for the waffle batter. Our stay last summer was great, but this one...not so much...