I loved the room and the staff was so nice. I just wish they had scrambled eggs and bacon for breakfast. The waffles and o.j was good compared to other hotels I stayed in.
Nice kitchen and spacious room . 2TVs . Decent shower Great location to RIT .
Pullout couch bed mattress was awful.you should update the couches and get something a little sturdier& thicker . Bed linens for it also skimpy & not warm enough . Coffee also not too good at free breakfast . Did not eat free breakfast so canât comment on food . For the price of room expected a bit more .
Poorly maintained hotel. First room wreaked of dog pee, had a sticky entry and there were no rooms matching the one we booked to replace it. Nothing offered to appease the difference in space. Then the only night we could swim, the pool was green, cloudy and had no chlorine in it. We brought test strips to make sure it was safe for our son to swim (who was getting treatments at Strong that week) and there was no chlorine showing at all in the pool. Front desk only offered a 5 minute drive down to a holiday inn, which really was not practical at all given the circumstances. They offered no other solution and kept the pool open.
Then I sent in an official written complaint later that evening and they offered the night off.
The pool condition did not change at all during our stay, which is scary.
The room was comfortable, but the bathroom was not very clean and there were gross stains on the couch. Lots of hairs in corners of the shower and floors. Not major, but also every night I went to make tea, the hot water was luke warm and the girl at the desk had to get me a cup. Same girl each night, so maybe there is a connection. It served its purpose for us having a full sized fridge and means to cook, but I would look at a different hotel next time.
Rooms were a good size. Shower handle in the restroom fell off and needs repair. The bathroom door lock also did not work and needs repair. Loud group staying in the same hallway interrupted sleep all night long continuing through until 6:30am