I had booked with the promise that all fees, including taxes, were included in the initial payment of $1,010. Upon arrival, I was informed that they did not accept cash payments, contrary to what was said over the phone. Since I didnât have enough funds on my card to cover the entire stay, I had to shorten my stay from six to two days and find another hotel that accepted cash payments.
At the end of my stay, I was charged an additional $41 without justification, which they, this time, accepted in cash. My $100 deposit was not refunded, and a $10 charge appeared on my banking app without explanation. There were several broken promises. I am really disappointed.
J'avais rĂ©servĂ© avec la promesse que tous les frais, y compris les taxes, Ă©taient inclus dans le paiement initial de 1 010 $. En arrivant, on mâa informĂ© quâils n'acceptaient pas le paiement en espĂšces, contrairement Ă ce qui avait Ă©tĂ© dit au tĂ©lĂ©phone. Comme je nâavais pas assez de fonds sur ma carte pour couvrir tout le sĂ©jour, jâai dĂ» Ă©courter mon sĂ©jour de six Ă deux jours et trouver un autre hĂŽtel acceptant les paiements en espĂšces.
Ă la fin de mon sĂ©jour, on mâa exigĂ© 41 $ supplĂ©mentaires sans justification, quâils ont, cette fois, acceptĂ© en espĂšces. Mon dĂ©pĂŽt de 100 $ nâa pas Ă©tĂ© remboursĂ©, et un dĂ©bit de 10 $ apparaĂźt sur mon application bancaire sans explication. Il y a eu plusieurs manquements de promesses. Je suis vraiment déçu.