When i booked the room via Hotel.com, I was assured via email twice that my request for a handicapped accessible, downstairs, smoking room would be available and waiting. When I arrived at the hotel at 3am on the reservation date, the room that was given to me was NOT handicapped accessable nor smoking. In fact I was billed an extra $8.00 for a downstairs non-smoking room plus an additional $50 deposit for a downstairs room. Being it was 3am and we drove for 10 hours to arrive, we had no other alternative but to proceed. This was entirely negligent and probably a violation of the ADA and I will be looking into whether or not to bring any charges upon the parties deemed responsible for any offenses of the ADA Laws.
We booked a non-smoking room, but as soon as we walked in, we were hit with a strong, unpleasant odor. The bed had visible stains and looked like it had simply been remade without fresh linens. The shower was in poor condition, with parts falling apart, and the bathroom lights flickered constantly, making it feel even more uncomfortable. Overall, the room felt neglected and far below basic cleanliness standards.
Good stay but if youâre sensitive to sound the freeway is near by. Makes access convenient but as I have done for years, travel with ear plugs. Even in top end hotels Iâve stayed in Iâve needed ear plugs.
Check in was swift. I was puzzled about being charged $100 deposit for a NON SMOKING room. Place felt safe. Ac/heat unit had a shortage of some sort and would cut off, heat was needed in 28 degree weather.
Staff was not the nicest. I did accidentally book a smoking room and it smelt terrible but that was my fault. However there were stains all over the bedding. Thankfully we only booked the room to get dressed for an event because I would not advise sleeping there.
Hot water wasnât working properly, and I found the front desk worker who took my service was rude when checking in âŠbeen here before but this time was better than last
The room was nasty.The sheets were not clean.The walls had oil spots all over them.Fingerprints all over the windows.The mirrors were dirty.There was somebody else's stuff in the room.Roaches was crawling everywhere.Absolutely horrible wanna refund