Older hotel which could use some updating but comfortable and clean. Staff was extremely friendly and attentive and would go out of their way to assist in any way. Breakfast was adequate and very fresh.
Would very easily return for another stay.
The hotel needed updating and Lobby Furniture needs to be replaced bathroom was dirty bed's not so comfy. The two girls at the front desk were exceptional and went over and Beyond what was called for to help us out
The staff appeared to not like their jobs very much. Never smiled and did minimal to help us. The room we think was clean, but it sure looked dirty. I think the hotel needs a remodel. The tape holding the carpet together was tacky.
We stayed 2 nights in a queen room upstairs over the 4th July weekend. The bedwas clean and comfortable the bathroom was fine. We used the pool and the hot-tub which was good also. Some areas are looking like they need attention but overall the price was right for the offering. Breakfast was good with some healthy options.
My room was on the second floor and my window was above what appeared to be the pool pump or some other large piece of machinery. There was a constant rumble and whine that was very loud in the room making it difficult to sleep. Around 11 PM I talked with the front desk person and complained about the noise. They did not seem surprised about the complaint. I asked to be put in a room away from the pump. The person said the only other rooms available are rooms near the pump. Apparently this is a known issue and they try to fill the rooms away from the pump first. I asked if they could shut the pump off and they said no there is nothing they can do about it. No other solutions were offered like offering a full refund and assistance to find another hotel.
Hotel has declined noticeably in the last 4 years. Bed dust ruffle torn, pool area tiles missing or damaged. Staff was excellent and helpful even when multiple people were waiting to check in.
Second night I found a cockroach in my room. I feel bad leaving a bad review, but staff needs to be a bit better about keeping things clean and up to date.
Covenient to my location needed, very poor hot tub area, jets need repair as hot tub was just a tub of hot water. Pool was fine, hot tub a disappointment.
The Osceola Grand greatly exceeded my expectations, given it was the only option in a small town. It was very clean and kept up, and the room very comfortable.