THE PRIVILEGE FLOOR by Lotus Blanc

Comfortable and good service, good value, my best stayed

Amazing customer service, a little gem.

Excellent stay

Courteous staff, beautiful grounds, excellent restaurant, A+

Sensational place to stay the staff were amazing and will be my hotel of choice for future visits to siem reap

lotus BLANC is located outside of the main town in a quiet location and a tuk tuk to Pub street was USD$2 each way - great way to travel . We stayed 8 nights and loved everything about this property . Great staff , quiet location delicious breakfast and fabulous rooms . We are definitely going back. Special thanks to Nak who looked after us in the hotel and Mr O our tuk tuk driver.

By far the best value for a premium hotel I’ve ever found. The property is exceptionally well maintained, especially the rooms. Rooms are spacious and comfortable. Bathroom was large and well-designed with a window allowing view to the balcony. Linens and products are good quality, but not high-end luxury. Bed was comfortable. Room was fully dark at night which is hard to find these days (great!). Lobby was attractive. Pool was very nice: warm, large, pretty and sufficiently deep with good bar service. Grounds were beautiful with lots of plants and water gardens. They regularly fumigate so bugs are less than expected for SE Asia. The resort, hotel and privilege floor are all the same property using the same facilities and room plans. The privilege floor is the first floor, which conveniently you don’t need to use the elevator to get to thanks to a large accessible staircase. The highlight of the privilege floor is that there is a dedicated customer service manager always around the corner of the room waiting to help you with whatever you need. They remember your name and eagerly keep your well-being in mind. The dedicated person also provides concierge services. We mostly interacted with Pharet, who went far above expectations to make sure we were comfortable and offered up a lot of helpful information on sights and got us set up with a customized private tour quickly and easily with a very reasonable price. Bar and breakfast were very good.

Amazing staff, hotel and ambiance!

We stayed on the Privilege Floor at the Lotus Blanc resort and enjoyed it so much we extended our stay! We were assigned a "Guest Experience Manager" (Jacky) who we loved! He got us early check in and they even upgraded us to a suite later in our stay. All the staff was very attentive, eager to help out, and even learned our names - extra attention to detail! They can arrange your Tuk-Tuks, (perhaps at a cheaper price than if you hailed them yourselves,) arranged our tour of Angkor Wat, and set up our spas prior to arrival. Our accommodations were great - very charming, lots of wood for a more "traditional" aesthetic which makes you feel like you are in Cambodia versus a modern resort you can find anywhere. The rooms were very clean, spacious, and comfortable. The grounds were well kept and the pool looked beautiful. For the price, this was amazing - Highly recommended!

Amazing service and comfort, I would recommend to anyone. Pool area was very relaxing. Hosts were very helpful and made a difference