Good simple hotel with nice staff. The wifi was very weak however and required putting a telephone near the door and then using the telephone as a hotspot for my PC.
The pictures online do not give an accurate representation of the hotel. The rooms were outdated and the halls of the hotel were unclean. There were loud noises from construction and the old air conditioning unit. It smelled of marijuana!
When we got to Tropical Seas there was confusion about how my After Pay worked. The front desk manager was nice but confusing. We paid for the stay and checked in.
The lobby had a really strong smell of some type of air freshener and it was bad. Walking to our room the hallways smelled like pee and were dirty, as was the elevator. I didnât want to put my suitcase down. We got to the room and it smelled bad. I get migraines and if I had tried to stay in that room I would have been in pain.
The floors in the bathroom were dirty and the balcony had two cheap plastic chairs.
I was really upset. I cried but my husband calmed me down.
We decided to leave and loose our money. My husband went to the front desk and told them our issues and luckily they refunded all but one night.
The hotel room looks much nicer in the pics. I got the feeling this might be more of a party hotel.
The front desk manager was helpful and was able to refund 2 nights. The customer service was good and helpful. The hotel just isnât as nice as the pictures and the reviews donât match what I saw.
person at the front desk Howard was great we stayed in remodeled room it was clean no issues with internet and water pressure was good. the restaurant in the hotel which was a pizza place was great food easy and convenient for one of our dinners
Pictures of hotel are misleading. Our rooms were not clean, our a/c unit face kept falling in the floor. Once at 3a.m. And woke us up. The beds are not true queen size. Not enough parking for as many people there. Trash cans all down the halls full. Thereâs metal rusted vents with screws loose in the halls that a kid could easily run into and fall out. Only one elevator for the entire building. Hot tub doesnât work. No chair to even sit on in the room. Staff was not friendly other than the man at the front desk. Checked out early and found something better.
We arrived around 1am and we were given a first floor room without a view. When we walked into our room there was water standing in the floor and a leak in the ceiling. We went to the front desk to request another room and they had none available until the next day. Once we moved rooms, everything was great! My only other complaint would be that the hot tub was closed. That was one of my filters in my search for a room. I wanted a place with a hot tub but you do not know itâs closed until youâre there.
Visited family in area. Traveled with my dog. Room had plenty of room for a dog kennel. Only thing I was not happy about was lack of hot water. Had to take bath very early if you want hot water.