Oh my gosh! We have stayed here many times in the past. We arrived for a double birthday celebration as always. Our first night , we got ready for bed late. Lobby closes at 9:30. Around midnight I went to get into bed, only to find a towel in between the top sheet and fitted sheet, covering a pee stain, that’s right, urine in my bed. Tried calling someone to fix, At least bring clean sheets, nothing! I was told by night emergency guy, that , that wasn’t an emergency and that he could check me out immediately. This is after midnight now.i hung up on him, not knowing what to do? Next day, no apology or even an acknowledgment of the situation, imagine finding pee in your bed??? So we are there 2 days, and the gm ( emergency guy) can’t be bothered to talk to us. We will never go back! I thought it was important to share, in case you all wanted to know about Twin Peaks in Ouray, Co.
Side note, we tried to talk to someone, a manager, someone in charge, anyone who could remedy the problem… still haven’t had anyone reach out! #neveragain!