I had to travel to the area for a funeral and booking online was super easy, pay up on arrival. The staff was friendly and room was clean. The building is extremely old and outdated and the shower faucet didn't get cold whatsoever but stayed on extremely hot. The breakfast bar wasn't much at all compared to other best westerns I've stayed in the past but overall a nice stay
Building was pretty; room was nice & bathroom clean. Had asked for first floor room at booking; got a second floor room. Keys would not work to open room door so mgr had to come open door.
Suggestion on bathroom light; fan comes on with the light. If you want the bathroom light on at night, so you can see where youâre going, the fan coming on, too, makes too much noise. Might want to give each feature their own switch.
Extremely rude woman on staff to check us in. After 9 hour drive to get there (to see my mother in hospital) we waited at least 20 minutes for someone to show up at the front desk. When i mentiomed we had been there waiting for quite some time waiting for a staff memember, her response was " I ha e other guests staying here too, ya know." Clearly not someone who should be employed in the hospitality industry.
I booked the room about 1.5 -2 weeks in advance for 3 people in a room with 2 doible beds. Yet, there were toiletries for just 1 person and there was an old, used coffee filter in the coffee pot.
Unacceptable!
Was really disappointed the breakfast no juices the dispenser was no working, no coffee no sweet bread just a few bread to toast, no fruits really bad everything, I had to go to ask for shampoo