We have stayed her well over 12 times over as we visit SLV often. We've usually had a very good experience. Things have really changed for the worse. At our last stay, check in was a little harried, it seemed like the clerk was struggling. When we got to our room, the key cards didn't work. No problem, we got new ones, dropped off our things and went out. When we came back, our cards didn't work again. Neither did the replacement, so the clerk came down. She insisted we were in the room next door, and when she let us in our room she told us she had checked other guests in who had come in, saw our stuff and left. No one was going to tell us strangers had been in the room? She then said we were the problem because we were supposed to check out that morning. We had only checked in 2 hours earlier! Said she'd return with new keys and i asked for a privacy hang tag too, we didn't want housekeeping. She never came back, so we rretrieved cards. The beds are comfy but i see in other reviews that like this room, the shower curtains have smelly orange mildew. the next day and upon return, once again the cards didnt work. When we finally got in, i saw one bed had been sloppily made up, new towels but no hand towels or washcloths and my personal hygiene items were rearranged with a wet towel on top. If i thought clerk would have handled any of this, wed have reached out. Its too bad, its a fun spot but it's not being maintained well and strangers in my room was a final straw.