When we first checked into our room there was a really bad odor that was all over the room. And when we got back from our concert into bed we noticed a bed bug and they werenât going to refund us. The man at the counter just said âWe can give you a room a couple doors downâ. We didnât feel like driving 2 hours home at 1 am so we took the other room and it had that same odor but worse. This was the worst hotel iâve ever stayed at and will not be coming back.
The hotel was unkempt, dusty and in some cases very dirty. The room had a sour odor and was not generally clean. My Sisters room had a drain back up in the bathroom that was not addressed until the second day of stay and there was no offer from the hotel to change their room. The front desk clerk was working a three day straight shift and was sleeping on the lobby couch. Overall it was not a good stay and I would not recommend that anyone one stay there.
Hotel is in need of a serious cleaning. Doors propped open everywhere, glass hasnât been touched with windex in years, the room was so musty we could hardly stand it, the curtains were dripping!! We were thankful it was just overnightâŠ.would not have stayed here a second night.
The staff were pleasant but otherwise this hotel needs a serious overhaul. Very dirty. Bedspreads stained. Our room was in a separate building, motel style, with a door that didn't seal.
Breakfast choices was bare minimum, only fresh fruit available was bananas 2 cereal choices no yogurt worst OJ I ever tasted. Never seen oatmeal pies on a breakfast bar, I guess that was supposed to be a breakfast dessert
Outlets didnât work. Serious stains on blankets and pillows. Tv didnât work. Disgusting breakfast area. Ants all over counter. Loud partying outside til after 2am. Front desk agent never on site.
Arrived at 2am, tweakers hanging out in front of our room going door to door knocking on doors. Smoke alarm next door beeping like it needed a new battery, 3 different lights had bulbs burned out, toilet seat and bathroom floor sticky and smelled of urine. I went to take a shower and drain was stopped up so bathtub filled up above my ankles. Rated Good on Hotels.com but should have been rated terrible.
This was by far the worst experience. There was long black hair in the bed and shower. Then the light fixture in the bathroom fell out the ceiling and hit me in the head. And the power went out twice. At check out there was no clerk around for me to speak with so i had to leave a note. After getting my son checked in at school i went back to speak with some one and was told by the clerk AJ Ferguson that everything was taken care of. Whatever that means! He refused to let me take a picture of the screen for verification.
Arrived at the property to check in. No one was at the desk for several minutes. The lobby was dimly lit. Check in went smooth but I decided to check out room before we brought our stuff in. The room appeared to be clean. The shower was either dirty or bottom of tub was stained a grayish color. There was a strange smell. You could look down from the second floor at the indoor pool and it was cloudy with obvious areas of dirt in the bottom. I went back to the front desk to cancel the room. Again it was several minutes before someone appeared. The cancelled my room with no issues- if you cancel within 30 mns of check in it is a full refund.
The room was as we wanted, clean no odor, clean towels, beds where comfortable and clean as well, breakfast was good but needs unflavered creamer for coffee, may I suggest half & half , the one complaint would be the pool, there was no filter system and water seemed cloudy and unclean so we choose not to get in...
It was fine. Nothing special. Room was fine. Bed was comfortable. The staff didnât know if they had hair dryers. Elevators and hallways were very worn and looked they were not vacuumed regularly.