the whole stay was awful. #was given the wrong room #there was no shampoos or conditioners# #no iron # no pool as advertised#the spa pool was being heated during the day and not available till 5pm, had to ask for permission to use as it was locked, laundry was locked, had to ask for key, room was not serviced... it was an ugly stay
Good location and generally clean throughout
Property is basic but owners have tried to keep fresh.
Having someone with a better grasp of English would help
Very basic accommodations. Property is showing wear and tear. No extras such as hair dryer, shampoo, etc. Additional charges for use of anything on the property. If you leave the windows open, youâll have lots of bugs.
Geeat facilities and close to township, good night rest which is always a plus. We checked in a lot later, but would have been nice to experience the pool and spa
1. We noticed signboard outside offered GST discount to 65 + yr olds. We were told because we booked online this was refused.
2. Hot water in shower unable to be cooled down. We managed this by turning on hot water tap in basin, then were able to cool down shower hot water.
3. Issues with cracked shower head handle part which poured out scolding hot water.
4. Reported this hot water/tap issue and manager shrugged his shoulders and denied there was any problem.
Consequently not a very pleasant stay in Whangarei.
Very nice place, the staff were so nice. We were in whangarei due to family member in hospital. Made us feel welcome and made our time there hassel free. Definitely highly recommended to everyone. The rooms are very nice.
Was super close to the hospital which was our reason for staying. Room was lovely and warm. Shower average. Bed very comfortable and loved the long rectangle pillows! Wish there was a hairdryer in the room.
It was under repairs. This should be noted on the advertisement. Its deemed to be mis.asvertised that this is available & its not.
There was a rowdy party 5 doors down an the noise was disturbing.
Staff member cleaning our rm decided she would stand in our doorway an vent about Management telling her off.
Rather dissappointed. Would clearly have looked elsewhere.
Room was very clean.