The New York EDITION

I stayed here 4 nights and they charged me a cacnellation fee. Upon arroval I switched my Visa credit card to my Platmuim American Epress. In doing so they said that I cancelled my reservation even thought I stay there the 4 nights and offered no refund on the 396.01 they ende3ed up Charging my oringal card. I spoke with a Gernal Manger STEVEN FLORKIEWICZ who's 13 year experience as shown on linken offred no help and that he could so nothing. They over chagred me 396.01 to my stay. I am in abolstue shock tghe STEVEN FLORIEWICZ offered no help into the situation after countless explnations to him about the fact I DID infact stay at the hotel and nop cancellation ever occured. I even followed up with hotels.com to makre sure and they showed no cancellation on their end. I don't know what happened to com sense here and with Steven Florkiewics disregad for my what had happened to me. I have stayed in hotels all the arounf the world and delt with great customer service. I have never been more unhappy. The job title is to help clients. This hotel undoubtbled stole money from me on a glich in there system.

Great location and customer service was excellent. The food and service at the Clocktower was also top notch. But for the price and the newly imposed "Destination Fee," the accommodations were pretty basic. I don't know why a hotelier would buy such cheap looking white furnishings that wear so badly and the rooms have zero character or true sense of comfort. I will continue to stay with Firmdale hotels and visit this property for dinner.

Check in is at 15:00pm we arrived at 16:30-17:00 My daughter’s room was ready,I needed to wait an additional 1h My booking was 2 deluxe king room’s,by check in I’m told 1000$ deposit for each room,next day I see a charge on my credit card of 1000$ and 1400$ When asked at reception what the 1400$ stands for I got 5 explanations!!Plus I asked how it’s possible that our breakfast same day was charge to my Card we’re I signed it to my room Last explanation was by swiping my card it didn’t go true the first time...Really The minimum requirement should be to notify your costumers in advance before you over charge any Your Lobby bar I’d dirty,at the bar side you have a wall that’s the full 7 day’s of my stay had stains from a drink I live next to Edition in Bodrum,Turkey during summer month’s and this Hotel offers great service,Luxury and very clean The New York Edition is below your standards Regards Mrs.Princen-Schoefs

My wife and I were in town to celebrate our 33rd anniversary. Broadway show, dinner at Rezdôra, topped off by a wonderful stay at The New York EDITION. The staff led by the Front Office Manager Suela and Guest Relations Manager Gianpaolo took amazing care of us. They upgraded us to an awesome room with views East, south and west! And delivered a yummy chocolate/fresh fruit cake to our room. Very thoughtful. Both of the hotel bars are devine. I have previously eaten at the restaurant which is also top notch. Beautiful property with superb service. Even if we did not get this special anniversary treatment, I would still be rating this property and service five stars. Thank you!

The most friendly staff and absolutely perfect location!