Asked if there was a guest laundry available and the checkin clerk offerred to have the laudry done for us. Took our laundry, said it would be done when we woke in the morning and suggested having dinner at their over-priced, mediocre restaurant.In the morning, the laundry was right where I had left it and was informed that it would not be done before checkout. I can understand mistakes being made, but whole reason for the poor rating is that when I asked to discuss the situation with a manager, they left me waiting in the lobby, ignored and refused my request.