What can I say about the hotel, beautiful facade, meticulous decor. We arrived, all excited, at 1:45 pm for a 2:00 pm check-in, only to be told to wait 15 minutes. Fifteen minutes! We could've baked a cake in that time.
Then came the room. A sauna at night, not a bedroom. The AC was on vacation. The next day, they offer us another room, bigger and nicer, but the shower water was straight from a volcano, not a cold drop at all!
They gave us a questionnaire to fill and texted us about an 'engineer' working on the issues. Well, thanks for the update, but we're already checked out and heading to a cooler, less dramatic place. Never back again!