Wilderness at the Smokies - Stone Hill Lodge

Super convenient location if attending event at conference center. Shuttle ran very frequently between locations so you didn’t have to drive to water park. The restaurant had a grab and go breakfast station which was great for early morning event at conference center however the conference center didn’t allow “outside” food or drink. So coffee I had just purchased in the hotel 20 feet away was considered “outside” and not allowed to be brought in. The restaurant should at least warn people knowing they are likely grab n go to get to conference center. The conference center also made people leave through an exit door and walk outside (in the rain) to get to hotel that was attached. A roped off path to hotel entrance would have solved these issues easily.

The stay was amazing and their text monty app is great but the amount of people they have availiable to check you in is ridiculous it took me an hour to get to the counter to check in so really thats the only real complaint oh except when i got to my room to open the door none of my keys worked so i had to get back on the elavator to go down 2 floors to have all three of my keys remade in order to get into my room which i found completely ridiculous after i had to wait a total of 1hr and 15mins to get the original keys! Other than that it was a great stay!

We had a great time and hotel was good. My only issue is that because of COVID they did not clean room during the four days we were there. There were 4 of us and only one roll of toilet paper and trash cans were full. Just missed the service that makes staying in a hotel and having everything wonderful when you come back for the night so great.

The hotel was not very clean, we had a extra blanket in the top of the closet and took it down to use it and it had a stain on it. We laid it on the floor and requested housekeeping and the next night we took the blanket down to use it and it was the same blanket we laid in the floor the night before had the same stain. The couch had a pullout bed and it was stained and gross so we didnt use it. The waterpark was packed and gross as well.

Please if you care about your family, don't stay here !!!! I would rather have a colonoscopy 10 times over again just to avoid here. Cost almost $300 for 1 night with resort fees. Our air conditioner did not work in our room it stayed 83ﾟin our room the whole time. We called the operator and she got an attitude with us and then at check out I complained again and nobody did anything about it, they were just as rude can be. That's not all!!!, the peoples kids above us upstairs was having a wrestling match at 6am and had everyone awake and we couldn't sleep. Also when we were there there was some wood planks that fell off of one of the attractions in the water part and it a little girl in the head and they didn't even act like they even cared or were in a hurry to get over there and get to her until people started to notice. I'm going to do my best to get ahold of those people so they have a witness for their attorney if they need it. When we ordered food it was pretty much thrown at us people had an attitude except for the grizzly snack station the people there were really nice. The bad thing is is that I have left reviews on Google and now here and I have not got a call still and management has still not tried to make it right. I will not stop until this problem is resolved if not I will continue to leave bad reviews. Trust me folks, the kind of money you are about to spend at this place is not worth it I've had better times staying in rooms that are $60 a night. Thnx

Family friendly water park. Our room was showing signs of age: slow sink and shower drains, loose tiles, and door locks stuck. Restaurant food was fast and good. Service at restaurant, front desk, and room service was wonderful.

The resort was much bigger than we expected, but amazing! The staff was friendly, the rooms were clean, and everything smelled fresh. When we need a new towels, they sent them up within minutes. There was plenty options for entertainment and fun. The waterpark was a lot of fun as well, and kept clean.

Entirely too many people! Even despite covid. It’s not fun to literally bump shoulders trying to play in water and only standing room. No chairs to be found to sit our towels in until I asked someone to please have a chair not in use. They’ve crammed way too much into the resort. It’s so crowded feeling especially with so many people. The room was clean. We made best of it for the kids and they had fun. They are 8,7, and 5 so there was really only one little play area they could play. I did get to ride couple slides when they lines died down with my 6yr old. Also note that if you book through hotels.com they will charge 23 dollars for fees when you check in.

This was our second time staying here and we had 3 rooms with 12 people total. We were so excited that our rooms were all next to each other. The indoor water park was great! We suggest going right when it opens, definitely least crowded. The arcade was fun, we just wish the laser tag and frog ride opened earlier. The shuttle bus was very easy to use and the waits weren't too long. Talk to the bus drivers. They have great advice on things to do and places to eat! If you get to the area before check in time, go ahead and check in. You will get your water park bracelets and the keys to your room. Then when the room is ready they will text you. We were able to get in 4 hours early! Can't wait for our next stay!