We have stayed at Fairfield Inn + Suites many times and have always had a good experience. This trip and this location were not great.
-AC broken in lobby
-Floor in our bathroom covered with a slippery substance-I washed it
-Coffee pods did not match the coffee maker in the room-clerk replace it when I insisted
-No soap at our bathroom sink (unsanitary after using toilet!)-clerk said they ran out
-Swimming pool out of service
-Countertops in breakfast area not wiped down during breakfast
-Full garbage can sitting out near breakfast area. We watched an employee walk by several times and the only thing he did was check to see if there were still eggs
The front desk did apologize for all the issue. It was not his fault but I do question the skills of the management.
There was no air condition in any common space. Breakfast was short of most options. The manger admitted that this has been problem for multiple summers and owners refused to replace AC or fix problems. Staff was nice and room was good. Traveled with a group, but because the hotel was so uncomfortable we could not spend time together.
My trip was great. Hotel was comfortable. First person I met was Sam at desk and he made me feel comfortable. He gave some good referrals for food and entertainment.The room was clean, bed was comfortable. Breakfast was good. Coffee was excellent.
It was a really nice place to stay. The room was great, and they provided breakfast. The only ding was that for our stay, they were resurfacing their pool, so it was out of commission (concrete and painting work).
This hotel was great for our big family as the rooms were large and clean. But for us, the best part was the service. The people at the front desk (especially Sam) were very helpful, friendly, accommodating, And professional. Thank you for a great stay!
I like Fairfield Inn East at The Outlets for convenience and ease of access.
I tolerate the occasional traffic noise from route 30. I know that location is not going to be whisper quiet. That is ok for me.
Price is fair and on site personnel are always friendly.